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Frequently Asked Questions


1. What type of ink use the DTG Printer?
It use DTG inks that are specific for garment to be use on 100% cotton and 50/50 blends.

2. Do I need white ink to print on black and dark t-shirts?
Yes, you need to have a white base first in order so that the color design print correctly on top of the white base. If you don't use white base your design will look dark and faded.

3. What is the max print area of the DTG Printer?
The DTG max print area is 11.5 inches x 16.5 inches, that's A3 size.

4. Do you offer DTG tutorials?
Yes, we have video tutorials online that you can watch step by step on how to setup and print.

5. Do I need a heat press?
Yes, to be able to cure the DTG inks and pretreatment.

6. Does the DTG comes with software?
Yes and No. No physical cd, but we can provide you with a download link with your purchase. If you purchase a DTG from other website you can still purchase the software from us if you need one.

7. Do you offer support?
Yes, we do online support via email and chat.

8. Do you ship the DTG Printer any where?
Yes, we ship worldwide. NOTE: check with your country customs and post office since the covid-19 continues and some countries are not allowing packages import.

9. What material is made the decals?
We use premium high-quality vinyl on all graphics that can last up to 6-7 years.

10. What material is made the t-shirts?
We use high-quality and soft to the touch t-shirts 100% cotton or 50/50 blends. Some of the brands we use is Canvas, Next Level and Gildan.

11. What method is used for the t-shirts?
A: We use 3 methods, DTG printing (Direct to Garment) for full color designs, Digital heat Transfers also for full color designs, and premium high-quality heat vinyl on all graphics that is cut.



1. Do you do custom orders?
Yes, custom orders are available upon request for t-shirts and decals, just send your design to so we can take a look.

Make sure the design, picture, etc is at least 300 dpi in resolution and have a transparent background. If the background is not transparent we will print the design the way you send it.



1. Do you offer wholesale prices?
For decals, yes. For T-shirts depending the quantity. Please contact us at and send us the quantity you need so we can give you the price.


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